In some instances, a successful repair is not possible due to unforeseen problems with your computer's hardware, software or configuration. Under such circumstances, Elicitek shall not be liable for incomplete repairs, and if you have purchased "One-Time Support Plan", we will issue a full refund of any fee paid by you. Please understand that refunds will take between 30-45 days of processing time.

If you have purchased a Monthly or One Year support plan, and choose to cancel such subscription service, you may do so by contacting our Software support by sending email at billing@elicitek.com within five (5) calendar days of purchasing the subscription. Elicitek will issue a full refund for the fee paid by you, provided that you have not been already provided successful Software service at least once prior to your request for cancellation. If successful Software service has already been provided to you at least once or you make request to cancel your subscription after the first (5) calendar days then a partial refund will be issued on pro-rata basis (if our software service has already provided successful service at least once then "One-Time Service Plan" fee will be deducted and then the refund will only be on pro-rata basis of the remaining balance). Please understand that refunds will take between 30-45 days of processing time.